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Communication
Instagram DM Integration
Route Instagram direct messages to ViksaAI agents via Channel Hub and Meta webhooks. Scoped sender ID access grants and encrypted credentials.
What You Can Do
Instagram Messaging API on Meta Business apps
Shared Meta webhook with WhatsApp routing
Per-sender grants by Instagram scoped ID
Business inbox automation with agent catalog
Popular Use Cases
1
Social support DM triage2
Brand inbox routing to ops agents3
Combined Meta app with WhatsAppHow It Works
1
Connect
Authenticate with Instagram DM using OAuth or API key
2
Configure
Set up triggers, actions, and data mappings
3
Automate
Let AI agents handle the rest automatically